Consult your router manufacturer, Internet service provider, or network administrator for instructions on how to restart the router.Ĭheck the router band setting: Many routers operate in both 2.4 GHz and 5.0 GHz frequency bands, but not all HP printers support both bands. Restart the router: If you are experiencing a slow or intermittent wireless connection, restart your router. Follow the on-screen instructions to connect the printer to the network. Manually connect the printer to the network: Many HP printers have a Wireless Setup Wizard on the printer control panel network or wireless settings menus. Wireless signals are weaker at greater distances between the printer and the router. Move the printer and router closer together: Move the printer and the computer closer to your wireless router, to within 6 ft (1.8 m). Open the Wireless network menu to make sure the printer is connected to the same network as your computer. Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.Ĭonfirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. This convenient shortcut can be used for easy access to the HP Print and Scan Doctor for troubleshooting and problem solving help you may need in the future.Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. Note: The first time you run the HPPSdr.exe file it will place a shortcut to the HP Print and Scan Doctor on your desktop.

Follow the on-screen instructions to use the HP Print and Scan Doctor.

Navigate to the location where you saved the file on your computer and run HPPSdr.exe filename to open and run the tool.

Download and save the file to your computer.

To use the HP Print and Scan Doctor, simply download the file and run it. The HP Print and Scan Doctor does not require installation. HP recommends that users utilize the print capabilities already included in Windows RT. Installation of additional printing software is not required. NOTE: The HP Print and Scan Doctor does not support Windows RT for ARM-processor based tablets or computers. This updated version of the HP Print and Scan Doctor adds support for Windows 10 Redstone, support for Indonesian and Thai languages, and enhanced troubleshooting help for selected issues.

Hp print and scan doctor for win xp